Shipping policy

🚚 Shipping & Payment Information – thegooden

💳 Payment

Your credit card will be charged at the end of the checkout process.
Refunds for orders canceled due to stock issues will be processed within 5 business days.

🚚 Shipping Information

All orders are shipped from our warehouses in China.
To ensure the fastest possible service, we aim to prepare and dispatch your order on the same day it is placed, whenever possible.

⏱️ Delivery Times

In-stock items:
Shipped by our partnered couriers within 7–14 business days after order confirmation.

Special items (longer processing):
For certain specialty products, delivery may take 14–20 business days.

⌛ Possible Delays

In rare cases, delivery may be delayed due to:

  • Customs clearance procedures

  • Flight delays or logistical issues

In such cases, delivery may take up to 20 business days.
We appreciate your patience and understanding.

📦 Order Tracking

Once your order has been shipped, you’ll receive tracking information via email.
You can check the status of your shipment at any time.

At thegooden, we are committed to fast, transparent, and reliable delivery.

❗ Delivery Issues

If there’s a problem with your payment, you will be notified via email.
Please make sure your email address is accurate to receive all order updates and shipping notifications.

📮 Damaged Packages

Please inspect your package at the time of delivery.

If the package is visibly damaged:

  • Do not accept the parcel

  • Report it immediately to the delivery courier

  • Send the damage report to info@thegooden.com so we can assist you as quickly as possible

📬 Contact Us

For any questions or support, please contact us:

Company Name: thegooden
Email: info@thegooden.com