Privacy policy

Privacy and Security Policy

All services provided in our store are operated and managed by thegooden.com. Our company may collect personal data for various purposes. Below is an explanation of how and for what purpose the collected personal data is collected and how it is protected.

Personal information such as name-surname, company details, phone number, address, or email address may be collected due to the nature of the business through forms and surveys on our store or during the registration process.

Our company may send campaign information, details about new products, or promotional offers to its customers and members at certain times. Members can choose whether to receive such information during registration and can later update these preferences from the "account settings" section or through the link provided in the promotional emails.

Personal information submitted via our store or via email during the approval process will not be disclosed to third parties outside the scope defined in the “User Agreement.”

Our company records and uses the IP address of its members to identify system-related problems quickly and to resolve any potential issues or disputes. IP addresses can also be used to broadly identify users and collect comprehensive demographic data.

Requested information may be used by our company or by partners it collaborates with, for direct marketing purposes only within the scope and goals defined in the “Membership Agreement.” Personal information may also be used to contact the user when necessary. The information collected may also be used for various statistical evaluations, database creation, and market research.

Our company is committed to keeping all confidential information strictly private and confidential, treating it as a confidentiality obligation, taking all necessary measures to maintain and ensure confidentiality, and preventing unauthorized use or disclosure to third parties.

Credit Card Security

The security of our customers who shop using credit cards is our top priority. Credit card details are not stored in our system in any way.

When you start the transaction process, you can verify that you're on a secure site by checking for a key or lock icon in the bottom line of your browser. This ensures that your information is encrypted and protected. These details are only used in accordance with the instructions you provide during the sales process.

During the shopping process, credit card information is encrypted with the 128-bit SSL (Secure Sockets Layer) protocol and forwarded to the relevant bank for authorization. Once the card is approved, the shopping process continues. Since no card information is stored or viewed by us, it cannot be accessed by third parties.

To prevent credit card fraud, the accuracy of the payment/billing/shipping address information for orders placed by credit card is verified by our company. Therefore, for first-time orders from our websites, the financial and address/phone information must be confirmed before the order can be processed. If necessary, this information may be verified by contacting the customer or the relevant bank.

All the information you provide during registration is accessible and editable only by you. As long as you keep your login details secure, others cannot access or modify your information. For this reason, membership operations are carried out in a secure 128-bit SSL area. This is an international encryption standard that is practically unbreakable.

E-commerce sites that offer customer service lines and provide clear contact details (address and phone) are more commonly preferred. This helps build trust and allows you to get detailed information before making a purchase.

Note: We recommend noting down the contact information of any online store before making a purchase. If you have doubts, call and confirm the store’s legitimacy. Our company provides contact and location details on all of its e-commerce websites.

Mail Order Credit Card Information Security

Any identity and credit card details you send us via mail order will be stored confidentially according to our privacy policy. These details are kept for 60 days in case of any disputes with the bank and are destroyed afterward. If any unauthorized charges occur outside the cost of the ordered product, you can contest them with your bank, so there is no risk involved.

Third-Party Websites and Applications

Our store may link to other websites. thegooden is not responsible for the privacy practices or content of those linked sites. The privacy principles in this agreement apply only to our store and not to third-party websites.

Exceptional Cases

In the limited cases listed below, our company may disclose user information to third parties outside of this “Privacy Policy”:

  • To comply with legal obligations under applicable laws and regulations;

  • To fulfill and enforce the requirements of the “Membership Agreement” or other agreements;

  • When properly requested as part of a legal investigation or inquiry by authorized administrative or judicial bodies;

  • When it is necessary to protect the rights or safety of users.

Email Security

Please do not include your credit card number or passwords in emails you send to our customer service. The information in your emails may be seen by third parties. thegooden cannot guarantee the security of any information transmitted via email.

Browser Cookies

Our company may use a technical communication file (cookie) to gather information about users visiting our store and to make their use of the store more efficient. Cookies are small text files sent to your browser and stored in its memory.

Cookies help identify how many people visit the site, their purpose, how often, and how long they stay. This helps us generate content and ads tailored specifically for users. Cookies are not designed to retrieve data or other personal information from your device.

Most browsers are set to accept cookies initially, but you can modify your browser settings to warn you when a cookie is being sent or to block them entirely.

Our company may change this “Privacy Policy” at any time by publishing updates on the website or notifying users via email. The policy takes effect immediately upon publication.

📩 For questions or suggestions regarding our privacy policy, please contact us at:
Company Name: thegooden
Email: info@thegooden.com